1. How to Order and Payment Policy
To order, go to Contact: call, email, or send a message with the following information:
First & Last Name
Email address
Phone Number
Billing & Shipping Address
Product name, description, size, and finish
When I receive your information, I will email an invoice with the order information via PayPal to you. It is your responsibility to review the order for accuracy and notify us any discrepancies in product, quantity, shipping information, etc. The invoice will have a credit card payment button for you to purchase. All credit card payments go through PayPal. This way both you (Buyer) and us (Seller) are protected. I do not collect any card information. When I am notified by PayPal that the payment has been completed, construction of the furniture will start.
Note: Before ordering, please be sure that any large items will fit the intended space as well as all doorways, elevators, and stairways.
We accept Credit Cards, PayPal or Cash. When the payment transaction has been completed, construction of the furniture will start. Prices are subject to change without prior notice. Any pricing questions, please contact us.
2. How long will it take to build our new piece of furniture?
Currently, it takes 2 to 3 weeks to build. Start times are based on the number of booked orders. We want to make sure that it is a quality build and will let you know if there is any delay. When it is ready to deliver, you will be notified so we can arrange a time frame.
3. Will you do custom builds of furniture?
Yes, we will build to your specifications. If you have an idea or a picture for a custom piece, call, txt, email, or send a message (See Contact) to communicate what you want.
4. Return Policy
Damaged or broken
All freight shipments are delivered in a secured custom crate. Please inspect the entire crate for any damages before signing for your furniture. When accepting your order on the day of delivery, you confirm that you are accepting your order "AS IS" and "AS AVAILABLE." If the packaging is damaged, do not accept it from the shipper, the cost of the return shipping will be covered by the shipper. By accepting a damaged package, you are acknowledging that any repair or return costs will be at your expense. If in doubt, open the shipment when the carrier is still on location and take photos whenever possible. If the driver refuses to wait while you inspect the contents of the shipment, you must note that on the shipper's waybill prior to their departure. After inspection if you find that the item inside has been damaged, digital photos must be taken and emailed along with a detailed written description of the damages and delivery experience to us immediately. Any claims made after 48 hours of receiving the order will not be accepted.
Warranty
Our furniture is warranted to be free from material defects in workmanship materials and construction for 60 days. It does not cover normal wear and tear, accidents, abuse, neglect, or damage resulting from improper use, care, and storage.
The warranty for furniture does not cover expansion, contraction, cracking, splitting, or the effects of extremely high or low humidity. Please do understand that wood is a natural element and is subject to seasonal changes (unlike laminate) and therefore it can shrink, expand, warp, crack, etc. This is just the nature of wood and a minimal amount is to be expected. Wood will have one or more of the following characteristics which are not considered quality defects, variations in grain and color, knots, mineral streaks, pitch pockets. Also, darkening of wood or finish, which occurs naturally over time is not covered.
Warranty for steel that is part of the furniture will not cover rust or tarnishing resulting from scratches or abrasions to the finish, changes in patina, as it is a living finish that mellows with age. For indoor use only, unless otherwise indicated.
Cancellations
Buyer has 24 hours to cancel an order. After 24 hours, a cancellation fee will apply based on any cost incurred for the order. Cancellation requests are accepted via email or phone.
Commissions and custom designs
Commissions and custom designs are excluded from the policy above. If no materials have been purchased and work has not been started, a full refund of the deposit. Once the materials have been purchased and work started, the deposit is no longer refundable. Completed commissions and custom designs are not eligible for return or refund. Due to the nature of custom items, all sales are final on custom orders and made to order items.
Commissions and custom designs are excluded from the policy above. If no materials have been purchased and work has not been started, a full refund of the deposit. Once the materials have been purchased and work started, the deposit is no longer refundable. Completed commissions and custom designs are not eligible for return or refund. Due to the nature of custom items, all sales are final on custom orders and made to order items.
5. USA Shipping Policy
All products ship from my shop in Suwanee, GA. Orders travel: Approximately 4 - 6 days. These are estimated transit times, speed depends on distance and it may take longer to travel across the country. Cost is based on weight, size, and distance.
Larger orders ship with a common carrier with curbside service only, meaning that the driver's only obligation is to deliver the package at the driveway to your home or entryway to your apartment building. Carriers will not help bring items into your home, so please plan accordingly. In the continental U.S., please add 4 to 6 business days for transit time, depending on location.
(Shipping in the continental U.S., 48 states (Hawaii and Alaska not included)
** No international shipments at this time.
Depending on the location and order, we may personally deliver your furniture outside of the 200 mile radius from the shop and set it up in your home or business. This option is available when there are other deliveries or on a order by order basis. We enjoy road trips.
All wood is a natural resource, grain patterns and knots may differ. Pictures of wood products on this site may not have the same color or pattern that you ordered. Each one has it's own natural personality. We use solid wood and due to the natural elements, there will be knots and cracks that naturally occur. These are not defects, they are natural and are to be appreciated.
